Delivering Hospice Care with Grace
Listening to You and Providing Care the way You want and need through an Individualized Plan of Care.
Honoring Patient’s Three Most Important Things: “What three things do we need to know about you to provide excellent care?”
Providing Emotional, Spiritual and Volunteer Support for our Patients and Families
Commitment to provide experienced and exceptionally trained Clinical Team through National Hospice Certification Program.
Coordination of Care with our Referral Source Partners (Example: Communication Meetings with our Skilled Nursing Centers)
Providing Outstanding Patient Care and Exceptional Service to Veterans through our We Honor Veterans Program
Verifying that we are delivering Outstanding Patient Care through Patient Care and Satisfaction Scores: ESAS; DEYTA
Listening to You…Understanding Your Needs and Providing Value-Added Service the way You want it Provided.
Commitment to The Better Way: CARIS Employees commit to 20 Promises designed to deliver Exceptional Service.
Providing Education regarding Hospice Care to our Patients, Families and Referral Source Partners
Ensuring the Enrollment Process will be handled Professionally; Promptly and Compassionately for our Patients, Families and Referral Source Partners
Responding to Admission Calls within 2 hours 24/7 and commitment to Same-Day Admissions
Responding within 24 hours to Service Concerns with Grace through the CARIS Gift Tracking System
Responding promptly to Patient Needs on Nights and Weekends: Calls are answered directly by On-Call Nurse 94% of Time
Verify that we are delivering through the CARIS Referral Source Satisfaction Surveys: Net Promoter
Commitment to being a World Class Hospice.
Commitment to Operational Excellence and Regulatory Compliance both internally and externally (our Referral Source Partners).
Maintaining a Strong Network of Healthcare Provider Partners: Skilled Nursing Centers, Physicians, Hospitals, Home Health Agencies and Assisted Living Centers
Commitment to Management / Operational Excellence: Malcolm Baldrige Results: Tennessee TNCPE 2008 Excellence Award; National Site Visit 2010; Knoxville Chamber of Commerce 2013 Pinnacle Award for Business Excellence
Maintaining Strong Financial Position: Strong Capital Structure; Strong Liquidity; Outstanding Operating Performance