The Better Way

The Better Way program provides Caris employees with a format for achieving excellence through customer service. The program incorporates customer care initiatives into the daily activities of all employees, from clinical staff to administrators. Caris believes there is always room for improvement, and our employees strive to improve our service each day. Caris employees renew their commitment to The Better Way promises every day, so each day is better than the one before.

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The Better Way

The Better Way program provides Caris employees with a format for achieving excellence through customer service. The program incorporates customer care initiatives into the daily activities of all employees, from clinical staff to administrators. Caris believes there is always room for improvement, and our employees strive to improve our service each day. Caris employees renew their commitment to The Better Way promises every day, so each day is better than the one before.

The 20 Better Way promises below serve
as our commitment to do what is right.
1. Greet you with a smile and make eye contact
2. Use your name always and explain the purpose of my visit
3. Address your needs with a sense of urgency
4. Care for you the way you want
5. Respect your privacy, dignity and confidentiality
6. Answer the phone within three rings and with a smile
7. Honor your Three Most Important Things
8. Be considerate of your personal property
9. Listen and respond to your concerns
10. Make no excuses; offer apologies only
11. Anticipate your needs
12. Pay attention to detail
13. Only make promises that I can keep
14. Be neatly dressed and well-groomed
15. Respect your time and schedule
16. Be compassionate in everything I do
17. Recognize that your perception is reality
18. Maintain a positive attitude
19. Keep you informed
20. Act with integrity